Kyle D. Lamb

AI-powered SaaS that generates on-brand social media captions — built end-to-end as a solo developer across architecture, frontend, backend, AI integration, payments, and patent filing.

• Architected full-stack application with React 18, Supabase (PostgreSQL), Stripe, and the Anthropic Claude API
• Engineered a prompt system that compiles user persona data (topics, tones, audience, catchphrases, emoji/hashtag preferences) into optimized Claude API prompts with vision analysis, using iterative prompt refinement and output evaluation to improve brand-voice accuracy
• Developed a patented AI learning system (USPTO Provisional #63/974,681) enabling personas to learn from user edits using edit-delta analysis and probability-based scoring
• Shipped a production application on serverless Edge Functions (Deno) with a 9+ table PostgreSQL schema, Row Level Security, a 6-tier Stripe subscription system (Checkout, webhooks, usage metering), and an admin panel

C# / .NET 7 · WPF (MVVM) · Entity Framework Core + SQLite · Anthropic Claude API

• Built a native Windows desktop app (C# / .NET 7, WPF, MVVM) that generates training splits and logs workouts, persisting data locally with Entity Framework Core and SQLite
• Integrated the Anthropic Claude API (vision) for AI-powered physique analysis that returns tailored workout recommendations from user photos, with local photo storage and a themed interactive UI

• Resolved persistent web chat widget reliability issues deployed across 100+ enterprise client sites through systematic cross-browser, cross-device debugging and root cause analysis
• Collaborated cross-functionally with senior developers to build a mobile web chat application from concept through production launch, with responsive HTML/CSS UI components
• Leveraged AI tools (Claude, ChatGPT) for code scaffolding, documentation, and UI/UX optimization to accelerate delivery

• Provided advanced (Tier 2/3) technical support for financial, government, and utility-sector clients across production and disaster-recovery (DR) systems, owning issues from triage through resolution
• Diagnosed and resolved complex system issues by analyzing log files, traces, and Wireshark packet captures with structured root cause analysis
• Automated repetitive support workflows with PowerShell scripting, improving operational efficiency by ~25%
• Tracked tickets and incident workflows in Jira against SLA targets; built and optimized IVR call flows
• Documented solutions and troubleshooting steps to strengthen the team knowledge base and reduce repeat tickets

• Delivered Tier 1/2 technical support across multiple business software platforms — Kaseya (RMM/ticketing), Odoo (ERP), and FreeScout — rapidly learning new systems and resolving user issues remotely
• Troubleshot and resolved hardware, software, and connectivity issues for business clients, documenting solutions in the ticketing system
• Coordinated network installations and point-of-sale (POS) system configurations for client sites, managing timelines and customer-facing communication

• Promoted from Office Manager of a 20+ agent brokerage to Realtor; managed CRM databases, automated email marketing, and client escalations
• Created digital marketing campaigns across MLS, SEO, and social media; coordinated transactions and ensured regulatory compliance (Fair Housing, lending laws)

• Owned and operated multiple Airbnb properties while earning an A.S. in Computer Programming & Analysis — handled guest support, issue resolution, scheduling, and 5-star service operations

• Designed, installed, and maintained large-scale data center infrastructure — racking, labeling, and configuring servers, switches, and structured cabling (CAT5, CAT6, and fiber) to deployment standards
• Collaborated with engineering teams on system configuration and quality validation across project phases

• Managed a daily queue of work-order tickets, installing and troubleshooting AT&T Internet, phone, and cable services for residential and business customers
• Diagnosed and resolved connectivity issues across phone lines, network service nodes, and CAT6 cabling, restoring service with strong first-visit resolution and customer satisfaction